| Higher education in India is gasping for breath at a | | | | attributes in number of ways and channels, from the |
| time when India is aiming to be an important player in | | | | old and existing businesses. Even its nearest |
| growing knowledge economy. With a huge network | | | | competitor, IT industry shares only a few features. |
| of about 300 universities and deemed universities, | | | | The most potent features making BPO sector |
| over 15,000 colleges and hundreds of national and | | | | distinct from other industries include: |
| regional research institutes, Indian higher education | | | | Reach: BPO industry has reached masses. Any college |
| and research sector is the third largest in the world, | | | | degree holder can be employed in this sector. |
| in terms of the number of students it is catering. | | | | Customers: The customers of BPO industry range |
| However, not even single Indian University/Institute | | | | from diversified arenas that include mobile companies, |
| (with exception of IITs ranked at 41) finds a mention | | | | banks, healthcare companies, insurance companies |
| in a recent international ranking of the top 200 | | | | and much more. |
| universities of the world. | | | | Infrastructure: To keep people motivated against the |
| On the other hand, it is also equally true that there is | | | | erratic work environment, BPOs are paying very high |
| no single arena and sector in the world remaining | | | | salary packages (INR 15,000 TO 50,000) as |
| untouched that is not being benefited (directly or | | | | compared to other industries. Such high salary |
| indirectly) by Indian alumni from prestigious | | | | structures are offered to individuals despite their |
| universities, colleges and institutes such as IITs, IIMs, | | | | lower educational and professional qualifications. |
| RECs, and much more. The success mantra of Indian | | | | Training: Those employed in a BPO sector undergo |
| professionals has been sung time and again in world's | | | | rigorous monitoring and training schedules which are |
| most reputed organizations like NASA, IBM, Dell, | | | | of world class standards, and enhance the working |
| Microsoft, Intel etc. | | | | capabilities of an under graduate or a graduate |
| With changing equations in economy and corporate | | | | beyond distinction. |
| structure world over, classrooms have turned into | | | | Quality: Driven by the customers, the Indian BPO |
| the grounds of practical training, emphasizing on both | | | | industry like the other industries has started moving |
| individual and group performances. | | | | into the quality certifications like COPC, ISO9002 and |
| Hence, education system has come a long way from | | | | BS7799. It further includes the tough standards that |
| being obligatory to be a graduate to moving into | | | | the service providers are required to achieve on |
| various arrays of vocations leading him/her to the | | | | regular basis. |
| dream job. Education has become an industry by | | | | Recruitment: Taking BPO industry on whole, the |
| itself, providing immense job opportunities to | | | | sector is recruiting best manpower at the entry level |
| freshers, who foray the arena of potential job | | | | from diversified streams. Following this, the industry is |
| market. | | | | putting them in a world class environment, training |
| With more and more Multi National Companies | | | | them at international standards and preparing them |
| investing in India, the craze for Business Process | | | | for their customers at international levels. |
| Outsourcing (BPO) has undergone upfront boom in | | | | BPO Industry 10 Years From Now: According to a |
| metropolitan and cosmopolitan townships. New | | | | survey done by Business Standards almost 90% |
| companies are turning their eyes in this sector each | | | | staff of a well known BPO was replaced in a year's |
| day; with the existing companies recording rapid | | | | time. This proves that the retention power of BPO is |
| growth pattern at an unabated rate. The current | | | | very less and thus the industry is recruiting newer |
| scenario in the Indian BPO industry has diversified its | | | | talents on regular basis. |